Refund policy

 

Need help or have questions about your order?

Please use the chat on our website for any inquiries, concerns, or issues. Our support team is ready to assist you quickly.

 

Refunds:

• We only offer refunds if the item is defective, damaged, or not as described.
• If your product arrives with a problem, contact us via website chat within 14 days of receiving your order.
• You may be asked to provide a photo or video of the issue to process the refund.
• Once verified, we will issue a full refund for the product.

 

Returns for non-defective items:

• If you simply change your mind, refunds are only possible if the product is returned in its original, unused condition.
• The customer is responsible for return shipping for non-defective items.

 

Important notes:

• Please contact us via website chat first before returning any items.
• Refunds will be processed to the original payment method once approved.
• Delivery times, handling, and customs fees (if any) are not refundable.

 

Thank you for shopping with us! We strive to ensure every customer is satisfied with their purchase.