Privacy policy

 

CHARGE ESSENTIALS operates this store and website, including all related information, content, tools, and all related features, products, and services, to provide you, the customer, with a customized shopping experience (the “Services”). CHARGE ESSENTIALS is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you use, visit, or make a purchase through the Services, or otherwise communicate with us. If there is a conflict between these Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and disclosed as described herein.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you or another individual. Personal information does not include information that is collected anonymously or has been anonymized so that it cannot be identified or reasonably linked to you. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from such information:

Contact Information
Including name, address, billing address, shipping address, phone number, and email address.

Financial Information
Including credit card, debit card, and bank account numbers, payment card information, account information, transaction details, payment method, payment confirmation, and other payment-related information.

Account Information
Including username, password, security questions, preferences, and settings.

Transaction Information
Including products you view, add to your cart, add to your wishlist, purchase, return, or exchange, and your prior transactions.

Communications with Us
Including information you provide when communicating with us, such as customer support inquiries.

Device Information
Including information about your device, browser, network connection, IP address, and other unique identifiers.

Usage Information
Including information about your interactions with the Services, such as how and when you interact with or navigate the Services.

Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide personal information.
• Automatically through the Services, including from your device when you use our products or Services or visit our websites, and through cookies and similar technologies.
• From our service providers, including when we authorize them to enable certain technologies and when they collect or process personal information on our behalf.
• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us and which Services you use, we may use your personal information for the following purposes:

Providing, Customizing, and Improving the Services
To deliver the Services, fulfill our contractual obligations, process payments, distribute orders, remember your preferences and interests, send account notifications, process purchases, returns, exchanges, and other transactions, create and maintain your account, manage shipping, enable returns and exchanges, allow you to post reviews, and provide a personalized shopping experience, such as recommending products related to your purchases.

Marketing and Advertising
To send marketing, advertising, and promotional communications via email, text message, or mail, and to display online advertisements for products and services through the Services or other websites, including ads based on your previous purchases, cart activity, or other interactions with the Services.

Security and Fraud Prevention
To authenticate your account, provide a secure shopping and payment experience, detect, investigate, or take action regarding fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our Services. You are responsible for keeping your account login credentials secure.

Communicating with You
To provide customer support, respond to inquiries, deliver effective Services, and maintain our business relationship with you.

Legal Reasons
To comply with applicable laws, respond to law enforcement or government requests, participate in legal proceedings, enforce our terms and policies, and protect our rights and the rights of others.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate purposes, including:

• With Shopify, vendors, and service providers who perform services on our behalf (e.g., IT management, payment processing, analytics, customer support, cloud storage, fulfillment, and shipping).
• With business and marketing partners to deliver marketing and advertising services, including personalized advertising supported by Shopify.
• When you direct, request, or consent to such disclosure, including through social media widgets or login integrations.
• With affiliates or within our corporate group.
• In connection with business transactions (such as mergers or bankruptcy), legal compliance, or to protect our Services and rights.

Relationship with Shopify

Shopify hosts the Services and processes personal information related to your access and use of the Services in order to provide and improve them. Information submitted to the Services may be transferred to and processed by Shopify and third parties located in other countries. Shopify may use advanced features that rely on data from your interactions with our store, other merchants, and Shopify. In such cases, Shopify is responsible for processing your personal information. For more information, see Shopify’s Consumer Privacy Policy.

Third-Party Websites and Links

The Services may contain links to third-party websites or platforms. We are not responsible for the privacy or security practices of such websites. Information shared publicly or semi-publicly may be visible to others without restriction. Providing links does not imply endorsement.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority. Parents or guardians may contact us to request deletion. We do not knowingly sell or share personal information of individuals under 16 years of age.

Security and Retention of Your Information

No security measures are perfect. Information transmitted to us may not be secure during transmission. Retention periods depend on factors such as account maintenance, legal obligations, dispute resolution, and policy enforcement.

Your Rights and Choices

Depending on your location, you may have the right to:

• Access your personal information
• Request deletion
• Request correction
• Data portability
• Opt out of sale or sharing for targeted advertising
• Manage communication preferences

UK and EEA residents may also have the right to object to or restrict processing and to withdraw consent.

Requests can be made as described in the Services or by contacting us. We do not retaliate against individuals who exercise their rights.

Complaints

If you are dissatisfied with how we handle your personal information, you may contact us or lodge a complaint with your local data protection authority.

International Transfers

We may transfer, store, and process personal information outside your country of residence. Transfers from the EEA or UK rely on approved legal mechanisms unless adequate protection is determined.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on the website, with the “Last updated” date revised and notices provided as required by law.

Contact

If you have questions about our privacy practices or wish to exercise your rights, you may contact us by email at chargeessentials@outlook.com. For the purposes of applicable data protection laws, we are the data controller of your personal information.